Driver Ed FAQ

There are no refunds.

To protect against credit card fraud and automated "bot" activity, we require a quick email verification before completing payment.

What do I need to do?

• Click "Send Confirmation Link"
• Check your email (student or parent-either works)
• Click the link
• Return to the payment screen and click submit

Will I lose my payment information?
No-your credit card details will still be there when you return.

What if I don't complete the verification?
The payment will not go through until verification is completed.

Why is this necessary?
Unfortunately, some systems are targeted by bots testing stolen credit cards. This step ensures a real person is completing the transaction and protects both you and our platform.

All of our instructors are certified by the State of Massachusetts licensing board. 

All Instructors went through the RMV training program and passed the Massachusetts State Test.

Students must be 15 and nine months to start Driver's Education by the first day of class.

A learner's permit is not required to start the driver education classroom portion. A permit is required for road lessons. See the road lesson section for more details.

Yes, we do: 

• $150 due at classroom registration
• $200 due upon completion of hours 1,2,3
• $200 due upon completion of hours 4,5,6
• $200 due upon completion of hours 7,8,9
• $200 due upon completion of hours 10,11,12

*Please note that no certificates can be issued unless payments are completed.

If you would like to make another payment arrangement, you can contact Bill Plasko. Please note that any different plan is determined on a case-by-case basis. WE WANT TO WORK WITH YOU, but can only do that if you reach out.

We accept all major credit cards (convenience fee), cash, checks (payable to A&B Driving), Venmo, and Paypal

Mail check or cash to:

A&B Driving School
10 Guild St
Norwood MA 02062

Lessons must be cancelled within 24 hours of your road lesson. We understand things happen, and if you need to cancel same day, please let us know ASAP.

• We charge a $50 Late Cancellation/No Show Fee

We apply this fee to students who:

• Fail to cancel within a reasonable time period
• Do not show up to the scheduled lesson at the scheduled pick-up location
• Is more than 10 minutes late with no notice
• Come to the lesson unprepared (no permit, glasses, etc)
• Instructors generally will send a confirmation text message a couple of hours before your lesson. This is the time to tell your instructor you can't make it. It allows us time to find a replacement so you can avoid the $50 cancellation fee.

• We will have two 15-minute breaks and a 30-minute lunch.
• You can bring food and beverages. We have a fridge and microwave.
• We have water in the fridge; feel free to help yourselves.
• You may eat during class providing that your eating is not disruptive.

• Classes are in person and require active participation and note-taking.
• Limit your distractions: No phones or headphones!
• Keep the class respectful, safe, and supportive.
• Respect your instructors. Failure to obey the instructors can result in expulsion from the class and require makeup.
• NO disruptive behavior. While we love an active class, keep conversations and questions on the subject matter.
• No snickering or bullying. Just because you understand a topic doesn't mean everyone else does. We are here to SUPPORT ALL STUDENTS!

• Students must be on time and prepared for class. Students who are more than 15 minutes late without notice can be denied entry to class.
• Attendance is MANDATORY! If you miss a class, you must make it up in a future session.
  • Example: Allison is participating in the February break class, but missed day 3. She will need to take only day 3 in a future session.
• If you miss a class, please speak to Bill or Lacey so we can arrange a makeup. We will work with you.
• Students must return from all breaks promptly. Failure to return from a break will require the student to make up the FULL class in another session.

Road lessons can not be scheduled on the same day you have class. This is not allowed by the RMV.

• We will provide pens, a Massachusetts Driver's Manual, and accompanying course materials.
• Manuals must be returned at the end of class. If you wish to purchase a manual, we sell them for $5.00. This is the cost the RMV charges us.
• Free copies available in many languages can be found by clicking here.
• If you want to print it, it might be cheaper to just purchase the ink and paper, as they can be quite expensive.

No, our vehicles have safety features (passenger brake, mirrors, signage) that don't come standard with standard vehicles.

Due to insurance reasons, only registered students and instructors are allowed in the vehicle. This includes but is not limited to spouses, parents, and family members.

A translator may be allowed if arranged with the office prior to the appointment.

Yes. Most lessons have another student for a brief period while that student is dropped off. For most of the lesson, you will be with the instructor.

While you may request a specific instructor, this is not always available. We have many great instructors, and it's good to get different perspectives. Our scheduling is based on location and the requested lesson hour. This has always worked best to ensure you can get driving hours at the day and time you are looking for. 

Your instructor will pick you up at your predetermined pickup location. Instructors often arrive 10-15 minutes before your lesson. Your instructor will communicate this with you.

At the beginning of all lessons, you will present your permit and lesson card to your instructor. You will arrange the mirrors and seat to your liking and make sure your seatbelt is fastened.

• You will start with your hand signals
• The lesson starts once you enter the car, so it is important to be prepared.
• You will drive the previous student home.

During every lesson, we try to practice the following:

• Three-point turns
• Backing up in straight lines
• Parallel parking
• Hillstop operations
• Road rules
• Road situations

Instructors will evaluate each student's capabilities. Every student is different, and instructors will work to ensure all students are prepared for the road and the road test.

At the end of the lesson, you will drive to the next student and switch places. That student will then drive you home.

Yes! You will be charged the complete road lesson fee. This is in addition to the package price.

Yes, the policy is below:

• Students are required to be on time and prepared for all road lessons
• Students must communicate changes in schedule to the School and/or instructor
• Students must be respectful. Instructors need you to be safe and listen to ensure the safety of all in the car.
• Students MUST have a printed copy of the Learner's Permit on their person at all road lessons
• Conversation in the car must be appropriate. Instructors will steer inappropriate conversations in another direction.
• No distractions! Cell phones and headphones are prohibited during lessons. Devices should be silenced or turned off.
• A & B Driving School is smoke-free. NO smoking or vaping allowed in the cars.
• Students must be in good physical condition during road lessons.
• Lessons can be cancelled if the student appears under the influence of any substance, such as alcohol and marijuana.
  • This includes slurred speech, glossy eyes, odor of alcohol or marijuana, and unsteady on one's feet.

Students should not participate in road lessons if they are not feeling well and their symptoms affect safe operation:

• High fever, dizziness, persistent coughing and sneezing, blurry vision, etc.

We charge a $50 Late Cancellation/No Show Fee. We apply this fee to students who:

• Fail to cancel within a reasonable time period
• Do not show up to the scheduled lesson at the scheduled pick-up location
• Is more than 10 minutes late with no notice
• Come to the lesson unprepared (no permit, glasses, etc.)

We offer 1-hour and 2-hour road lessons

Massachusetts only allows a student in the car for two hours at a time. So it can be 2 hours behind the wheel (BTW) or 1 hour BTW and 1 hour observation (OBS)

You DO NOT have to schedule an observation. We credit 1 hour of observation for every 1 hour of BTW.

You can take a MAXIMIUM of 3 two-hour lessons.

You must have an active learner's permit to take road lessons.

You must have a completed parent class on file to take road lessons if you are under 18 and your parents have not already taken one within the past 5 years.

Lessons must be cancelled within 24 hours of your road lesson. We charge a $50 Late Cancellation/No Show Fee

We understand things happen, and if you need to cancel same day, please let us know ASAP.

We apply this fee to students who:

• Fail to cancel within a reasonable time period
• Do not show up to the scheduled lesson at the scheduled pick-up location
• Is more than 10 minutes late with no notice
• Come to the lesson unprepared (no permit, glasses, etc.)

Instructors generally will send a confirmation text message a couple of hours before your lesson. This is the time to tell your instructor you can't make it. It allows us time to find a replacement so you can avoid the $50 cancellation fee.